Hey folks, I’ve been exploring ways to centralize all customer communication, including email, chat, and social media. Would a CRM help with this for a Magento store, and if so, which one would you recommend? I want to track all customer interactions in one place to avoid missed messages.
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Centralizing customer communication is essential for avoiding missed messages. Tools like Amasty, designed for magento 2 profiler , integrate email, chat, and social media interactions into one CRM. This helps you track all customer touchpoints in one place, ensuring no communication is lost and improving overall customer satisfaction.